Legal · Data handling

Privacy Policy

Ashgrove Imports Limited builds native Windows, macOS and cross-platform business software. This page sets out how we handle the personal data collected through this website, and it is written to be read in one sitting.

Controller: Ashgrove Imports Limited
Policy scope: ashgroveimports.digital
Subject requests: Answered on request

This page covers Read in order

1 What we collect when you send an enquiry
2 Why it is held, and for how long
3 Who may process it on our instructions
4 Your rights, and how to exercise them

The current version is always the one published here. If anything in this policy is unclear, write to us before submitting an enquiry and we will explain it in plain terms.

The controller

Who is responsible for your data

Ashgrove Imports Limited is the data controller for personal data collected through this website. That means we decide what is collected, why it is held and how long it stays — and we are the party you address if you want to see it, correct it or have it removed.

Contact regarding this policy or any data request can be sent to [email protected], or by post to 8 Mill Lane, Calcot, Reading, England. The business is registered in the United Kingdom and operates from that Reading address.

Data categories

What we collect

We collect only what is needed to answer you. Nothing on this site builds a profile of you, and we do not ask for information we could not act on.

Category Enquiry details Your name, your email address and the contents of the message you send. Sent when you submit the contact form on this site. Held as long as needed.
Category Correspondence Email threads exchanged with us, if you write to us directly rather than through the form. Arrives when you email us at the address published on this site. Held as long as needed.
Category Technical records Standard information your browser generates — the pages requested and the time of each request. Captured automatically, as part of normal server operation. Held for the routine log period.
Category Project records Where a project follows an enquiry, the working records needed to administer that engagement. Opened when a client relationship is established. Held for the relationship plus the legal period.

Nothing further is collected in the background. We do not run advertising pixels, we do not build behavioural segments, and there is no account to create on this website.

Purpose and limits

Why we hold it

Enquiry information is held for one purpose: responding to you. Where a project follows from that conversation, the same information is used to administer the work — quotes, scoping notes, delivery correspondence and the paperwork that a live engagement requires.

We do not use enquiry data for marketing. Nobody who writes to us is added to a mailing list, and personal data is never sold or rented to third parties. If you ask us a question, you get an answer and nothing else follows you.

Assurance 01

Retention follows the reason

Records are held only for as long as the purpose requires.

Assurance 02

No marketing use

Enquiries are answered, never added to a list.

Assurance 03

Never sold or rented

Personal data does not leave for anyone else's purposes.

Retention

How long we keep it

Retention follows what the record is for, not a fixed blanket period. Two clocks run side by side: how long the record is useful to the enquiry, and how long the law requires it to be kept.

Enquiries

Dealt with, then held a short while longer

Kept for as long as it takes to deal with the enquiry, plus a reasonable period afterwards in case the conversation resumes.

Client work

For the life of the relationship

Where a client relationship exists, records are kept for the duration of that relationship and for the period required by accounting and legal obligations.

Server logs

For the routine log period

Technical records produced by the web server are kept for the routine period used in normal operation, then cleared.

When the reason to hold a record ends, the record is deleted rather than archived indefinitely. If you want to know whether a specific piece of correspondence is still held, ask — we will tell you plainly.

Sharing

Sharing and disclosure

Personal data is not shared with third parties for their own purposes. Where a service provider supports our operations — email and hosting being the two we depend on — that provider acts only on our instructions and is bound to handle the data only for the purpose we set.

We may disclose information where we are required to do so by law, or where a lawful request from a competent authority obliges it. That would be a narrow, specific act rather than a routine practice — we do not volunteer data to anyone.

Rights

Your rights

Four rights, all free to use, all exercisable by email.

You have real, exercisable rights over the personal data we hold about you. They can be used at any point, and using them costs nothing.

Send any request to the email address above. We will confirm what we hold and act on it within the period required by applicable law.

Contact us about your data

01 Access
02 Correction — where something held is inaccurate or out of date, ask for it to be corrected.
03 Erasure — ask for records to be deleted where there is no continuing legitimate basis for holding them.
04 Objection and restriction — object to, or restrict, certain processing where the circumstances allow it.

Security

How the data is protected

Reasonable technical and organisational measures are used to protect personal data against unauthorised access, loss or alteration. In practice that means the working systems holding enquiry correspondence are access-controlled, kept up to date, and limited to the people who need them to answer you.

No method of transmission or storage is completely secure, and we do not accept liability for breaches outside our reasonable control. If a breach occurs that affects you, we will tell you what happened and what it means.

Changes

Changes to this policy

This policy may be updated to reflect changes in our practices or in applicable law. The current version is always the one published on this page, and the material facts above are what apply from the moment you send us anything.

If a change affects how existing enquiry data is handled, we will not apply it retrospectively — the version that was live when you wrote to us governs that correspondence.

Continue reading

Cookie Policy How this site uses cookies and similar storage Read the cookie policy Terms of Service The terms that apply when you use this website Read the terms of service Contact Ask us anything about the data we hold Contact us about your data

Ashgrove Imports Limited 8 Mill Lane, Calcot, Reading, England [email protected]